SHIPPING & DELIVERY
🇳🇱 Netherlands: Order before 23:00 → delivered tomorrow
🇧🇪 Belgium: 3–7 days
🇩🇪 Germany: 3–7days
🇫🇷 France: 3–5 days
🌍 Other countries: 4–10 business days based on the destination.
For destinations with >5 calendar days, we display delivery in business days.
How Do I Track My Order
Once your order ships, you'll receive a confirmation email with a tracking link. You can also track your order from your account page.
Do You Ship International
Yes! We ship worldwide to most countries. Shipping times vary by location, and the estimated delivery date will be shown at checkout.
What If My Package Is Delay?
If your package hasn't arrived within the expected timeframe, please contact us with your order number and we'll investigate with the carrier.
1. Eligibility
- 7-day return/exchange for unused, unopened items in original packaging.
- Quality issues (defects, damage, wrong items) are fully covered within 7 days of delivery.
2. How to Start
- Contact us via support within the policy period.
- Provide your order number and a photo of the issue (if applicable).
3. Shipping Costs
- Buyer pays for standard returns (non-quality issues).
- We pay for shipping costs for quality-related issues.
4. Refund/Exchange
- Refunds to original payment method: 3–5 business days after we receive and check the return.
- Exchanges: We’ll ship the replacement once we confirm the return.
5. Key Notes
- No returns/warranty for damage caused by improper use or cleaning.